Platform Docs
Orders
Track, update, and resolve orders across channels. The Orders page is the operational queue for kitchen and front-of-house teams.
Order Status Workflow
Pending: order received and awaiting prep
Preparing: kitchen is working on it
Ready: ready for pickup or delivery handoff
Completed or Cancelled for final resolution
Payment Tracking
Each order includes a payment status and method, including online Paystack, card terminal, cash, or transfer. You can confirm payments for unpaid orders individually or in bulk.
Payment status: unpaid, processing, paid, failed, refunded
Payment method badge and reference ID
Bulk confirm payment for selected orders
Payment confirmation syncs order record
Add Items to an Order
Use the Add Items flow to append menu items to an existing order. The modal pulls from your current menu and recalculates totals.
Select items and quantities from the menu
See the additional amount and new order total
Save to update the active order
Search and Filters
Filter by status, payment status, or keyword. Pagination controls let you review large order volumes without losing your place.